In family businesses, personal history and professional roles often collide—leading to miscommunication, unspoken assumptions, and conflict. Generational differences only heighten the challenge, as values and communication styles vary across the team. Drs. Susan and Peter Glaser offer a proven way through. Backed by over three decades of award-winning research, their tools help families raise tough issues, influence without alienating, and turn conflict into clarity. The shift from reactive habits to intentional dialogue builds trust, defines roles, and protects legacy. For families facing tension and stuck conversations, this isn’t just hopeful—it’s practical, actionable, and transformative. The Glasers are authors of the internationally acclaimed book, Be Quiet, Be Heard: The Paradox of Persuasion. They have worked with family and closely held businesses for 30 years and their work spans multiple generations, helping owners and leaders bridge communication gaps, navigate conflicts and strengthen relationships.
May 14, 2026
8:30-11:30 AM program (7:30-8:30 AM networking and breakfast)
Weatherhead School of Management - Center for Family Business
With Peter Glaser, Ph.D. and Susan Glaser, Ph.D.
Please note that the Center's programs and services are designed exclusively for family business members - owners, senior leaders, rising leaders and family working and not working in the business. Therefore, registration is limited to ONLY family businesses and our Center sponsors. We encourage family businesses to attend as a family.